Privacy Policy

1. Introduction

Spice Chauffeur ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our chauffeur and tour services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, you should not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Booking and travel details (dates, locations, preferences)
• Payment information (processed securely through third-party providers)
• Accommodation details for pickup services
• Special requirements or accessibility needs
• Communication records (emails, chat messages, phone calls)

2.2 Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and operating system
• Location data (when explicitly permitted)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing our chauffeur and tour services
• Processing bookings and payments
• Communicating with you about your reservations
• Improving our services and customer experience
• Sending relevant marketing communications (with your consent)
• Complying with legal and regulatory requirements
• Ensuring safety and security of our services
• Resolving disputes and providing customer support

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract: To fulfill our service obligations to you
• Legitimate Interests: To improve our services and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services
• With hotels and accommodation providers for pickup coordination
• With payment processors for transaction processing
• When required by law or to protect our legal rights
• In case of business transfer or merger (with prior notice)
• With your explicit consent for specific purposes

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use:

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling necessary cookies may affect website functionality.

7. Your Rights and Choices

Under GDPR and other applicable privacy laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation of data processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Booking data: 7 years for accounting and legal purposes
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)
• Customer support records: 3 years from last interaction

10. International Data Transfers

As we operate in Grenada and may use service providers in different countries, your personal data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

For EU residents: You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.